Service Desk

{"xsrfToken":"B1MS-2TA6-RU82-PW4C_bf929afa89e43cf6064aa80fdc0696dd437825d5_lout","branding":{"id":"20","key":"rcs","name":"Rokt Customer Support","portalBaseUrl":"/servicedesk/customer/portal/20","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/20/58","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#941959","headerLinkHoverBGColor":"#941959","headerBadgeColor":"#941959"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/14c2f720-2666-43f8-a346-8508a61a7a7e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmU4NGMzNC1mZTAzLTRjMDktYjczNC1iYTY1MDJmNTIxYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE0YzJmNzIwLTI2NjYtNDNmOC1hMzQ2LTg1MDhhNjFhN2E3ZSI6WyJyZWFkIl19LCJleHAiOjE2MDQwOTQwMTYsIm5iZiI6MTYwNDA5MzM1Nn0.GhhHyJr65bjgxlC054eS0USRoAq2kSGfyEBDfUF_nMQ&client=a2e84c34-fe03-4c09-b734-ba6502f521b2&mode=fit","logoId":"14c2f720-2666-43f8-a346-8508a61a7a7e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Rokt Service Center","sharedPortalName":"Rokt Service Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Rokt Service Center","sharedPortalName":"Rokt Service Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#25211f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7f76cd39-2ac0-4c44-9694-bcac3109bb6d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmU4NGMzNC1mZTAzLTRjMDktYjczNC1iYTY1MDJmNTIxYjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdmNzZjZDM5LTJhYzAtNGM0NC05Njk0LWJjYWMzMTA5YmI2ZCI6WyJyZWFkIl19LCJleHAiOjE2MDQwOTQwMTYsIm5iZiI6MTYwNDA5MzM1Nn0.kAjU7koxmOSUTX8GBru1Bo8teqW5dC2e6UH5oSHDqLY&client=a2e84c34-fe03-4c09-b734-ba6502f521b2&height=300&mode=fit","bannerMediaApiFileId":"7f76cd39-2ac0-4c44-9694-bcac3109bb6d","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"20","key":"rcs","projectId":11739,"serviceDeskId":20,"name":"Rokt Customer Support","description":"Welcome! You can raise a Rokt Customer Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/20","onlyPortal":false,"reqTypes":[{"id":"385","name":"Data access","descriptionHtml":"","callToAction":"Data access","introHtml":"Requesting your personal data that Rokt has on you.","icon":14940,"iconUrl":"https://rokton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14940","groups":[45],"key":""},{"id":"384","name":"Data deletion","descriptionHtml":"","callToAction":"Data deletion","introHtml":"Delete my personal data from Rokt's database.","icon":14940,"iconUrl":"https://rokton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14940","groups":[45],"key":""},{"id":"383","name":"General calendar request","descriptionHtml":"","callToAction":"General calendar request","introHtml":"Get assistance for general calendar enquiries","icon":14925,"iconUrl":"https://rokton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14925","groups":[96],"key":""},{"id":"381","name":"General enquiry","descriptionHtml":"","callToAction":"General enquiry","introHtml":"Get assistance from Rokt support team","icon":14925,"iconUrl":"https://rokton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14925","groups":[97],"key":""},{"id":"376","name":"Coupon code","descriptionHtml":"","callToAction":"Coupon code","introHtml":"Coupon code is not working or has expired","icon":14930,"iconUrl":"https://rokton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14930","groups":[95],"key":""},{"id":"380","name":"Calendar events","descriptionHtml":"","callToAction":"Calendar events","introHtml":"The event times/dates/timezone are not correct","icon":14922,"iconUrl":"https://rokton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14922","groups":[96],"key":""},{"id":"379","name":"Fraudulent transactions","descriptionHtml":"","callToAction":"Fraudulent transactions","introHtml":"Someone is signing up my email address up to offers against my will","icon":14918,"iconUrl":"https://rokton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14918","groups":[45],"key":""},{"id":"378","name":"docs.rokt.com","descriptionHtml":"","callToAction":"docs.rokt.com","introHtml":"Enquiry from docs.rokt.com via the site widget.","icon":13932,"iconUrl":"https://rokton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13932","groups":[],"key":""},{"id":"377","name":"Offer link","descriptionHtml":"","callToAction":"Offer link","introHtml":"Unable to access the offer link send to me","icon":14925,"iconUrl":"https://rokton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14925","groups":[95],"key":""},{"id":"182","name":"Email enquiry","descriptionHtml":"","callToAction":"Email enquiry","introHtml":"Enquiries sent through email.","icon":14925,"iconUrl":"https://rokton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14925","groups":[],"key":""}],"reqGroups":[{"id":45,"name":"Data & Privacy"},{"id":95,"name":"Offers"},{"id":96,"name":"Calendar"},{"id":97,"name":"General"}],"orderMapping":{"96":[380,383],"45":[384,385,379],"97":[381],"95":[377,376]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"39177e1d-595a-3916-a32d-ca06dc54485b","appLinkName":"System Confluence","appLinkUrl":"https://rokton.atlassian.net/wiki","spaceKey":"RCHC","spaceName":"Rokt Customer Help Center","spaceUrl":"https://rokton.atlassian.net/wiki/spaces/RCHC"},"labels":[],"projectKey":"RCS","serviceDeskId":20},"createPermission":true,"portalAnnouncement":{"portalId":20,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Rokt Service Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://rokton.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}